Customer Reliability Engineer III
Customer Reliability Engineer III
- 7 Vacancy
- 860 Views
Experience
Fresh
Employee type
ContractPosition
Intern/Student
Offer Salary
$700 - $2,500 /yearly
Job Description
Customer Reliability Engineer (CRE) is a role that focuses on ensuring the reliability, availability, and performance of a company's products or services for its customers.
Responsibilities:
- Customer Support:
- Act as a point of contact for customers, addressing their reliability concerns, issues, and inquiries.
- Reliability Monitoring:
- Implement and manage monitoring systems to track the reliability and performance of customer-facing systems and applications.
- Incident Response:
- Lead and coordinate responses to incidents affecting customer reliability, ensuring timely resolution and effective communication.
- Root Cause Analysis:
- Conduct thorough root cause analysis for incidents, identifying underlying issues and implementing preventive measures.
- Customer Communication:
- Communicate proactively with customers during incidents, providing updates, resolutions, and action plans to improve reliability.
- Service Level Objectives (SLOs):
- Define, measure, and track Service Level Objectives related to customer reliability, working towards meeting or exceeding agreed-upon targets.
- Automation:
- Implement automation tools and processes to improve reliability, reduce manual interventions, and enhance efficiency.
- Collaboration with Engineering Teams:
- Collaborate with product and engineering teams to ensure reliability considerations are integrated into the development lifecycle.
- Feedback Loop:
- Establish a feedback loop with customers to gather insights, understand pain points, and continuously improve the reliability of products or services.
- Documentation:
- Document best practices, incident responses, and reliability improvements for internal knowledge sharing and customer education.
Requirements:
- Bachelor's or advanced degree in Computer Science, Information Technology, or a related field.
- Proven experience in a reliability engineering or customer-facing technical support role.
- Strong understanding of system reliability, availability, and performance metrics.
- Experience with incident management, root cause analysis, and problem resolution.
- Excellent communication and interpersonal skills for effective customer interaction.
- Knowledge of automation tools and scripting languages.
- Familiarity with cloud platforms, infrastructure, and networking.
- Analytical mindset and the ability to interpret data to drive reliability improvements.
- Collaboration skills to work effectively with cross-functional teams.
Skills
CSS
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Job Overview
-
Experience
Fresh
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Location
Miami Beach, Florida, United States of America
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Offered Salary
$700 - $2,500 /yearly
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Qualification
Intern/Student
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Industry
IT & Software, Accounting / Finance, Tele-communications -
Date Posted
1 year ago
Line
Since 2018
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Phone
+18479771837 -
Website
https://line.me -
Location
17066 Jeremy Inlet Kayleemouth, CT 99020-3531, Miami Beach, Florida, United States of America
Job location
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Line
Customer Reliability Engineer III
7 Vacancy
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Contract
Miami Beach, Florida, United States of America
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